Shipping policy

Shipping Policy
Last Updated: July 8, 2025

At Terra Cafe Company, we are committed to providing timely and reliable delivery of every order placed through our online store. This Shipping Policy outlines the terms and conditions under which we ship products, delivery timelines, shipping methods, and responsibilities.

By placing an order with us, you agree to the terms outlined below.

1. Order Processing Time

  • All standard orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.

  • During high-volume periods, such as holidays or product launches, processing may take longer. We appreciate your patience.

  • If we are experiencing any delays that affect your order, we will notify you by email or phone.

2. Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout based on the shipping address, package weight, and selected delivery method.

  • Estimated delivery times vary depending on your location and the shipping option chosen at checkout. Typical transit times are:

    Shipping Method Estimated Delivery Time
    Standard (Domestic) 3–7 business days
    Expedited (Domestic) 2–4 business days
    Local Pickup (If Available) Same or next business day

Please note: Delivery times are estimates and not guaranteed. Terra Cafe Company is not responsible for shipping delays caused by carriers, weather conditions, or incorrect shipping information.

3. Shipping Carriers

We use reliable third-party carriers, including UPS, USPS, and FedEx, depending on the destination and service selected.

4. Order Tracking

  • Once your order has shipped, you will receive a shipping confirmation email with tracking information.

  • Please allow up to 24 hours for the tracking link to become active.

5. Shipping Restrictions

  • We currently ship only within the United States.

  • We do not ship to P.O. Boxes or APO/FPO addresses at this time.

  • Some products may be restricted from shipping due to their nature (e.g., perishable items).

6. Shipping Address Accuracy

You are responsible for providing an accurate and complete shipping address at checkout. We are not liable for orders delayed, lost, or returned due to incorrect address information.

If you realize your address is incorrect after placing your order, please contact us immediately at terra@terracafecompany.com or 956-322-8190.

7. Lost, Stolen, or Damaged Packages

  • If your package is lost, stolen, or arrives damaged, please contact the carrier first to file a claim.

  • After that, reach out to us with your order number and claim status so we can assist in resolving the issue as best as possible.

  • Terra Cafe Company is not responsible for packages after they have been marked “delivered” by the carrier, but we will do our best to support you in any recovery effort.

8. Local Pickup (If Offered)

If you select local pickup at checkout:

  • You will receive an email when your order is ready for pickup.

  • Pickup is available during regular business hours at:

    Terra Cafe Company
    6101 N 23rd St, Ste I
    McAllen, TX, 78504

Please bring a valid photo ID and your order confirmation email when picking up.

9. International Shipping

At this time, we do not offer international shipping. We hope to expand to more regions in the future.

10. Contact Us

If you have any questions regarding shipping, delivery times, or order status, please reach out:

Terra Cafe Company
📧 Email: terra@terracafecompany.com
📞 Phone: 956-322-8190
📍 Address: 6101 N 23rd St, Ste I, McAllen, TX, 78504, United States