Privacy policy

Last Updated: July 8, 2025

Terra Cafe Company ("we", "us", or "our") operates this online store and website, which includes all related tools, features, services, content, and products (collectively, the “Services”), to deliver a personalized and secure shopping experience. Our store is powered by Shopify, which helps us manage and enhance our Services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us through the Services. By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

When we refer to "personal information," we mean any data that can identify or be reasonably linked to you. We collect the following categories of personal information:

  • Contact Information: Name, email, phone number, billing and shipping address.

  • Payment Information: Credit/debit card details, transaction amounts, and payment status (processed securely via Shopify).

  • Account Credentials: Login details, passwords, preferences, and settings.

  • Order & Transaction Data: Products purchased, order history, cart contents, returns, exchanges.

  • Customer Communications: Emails, messages, or phone inquiries.

  • Device Data: IP address, browser type, device identifiers, and location data.

  • Usage Data: Pages viewed, time spent on site, clicks, and navigation patterns.

  • Inferences: Preferences, purchasing behavior, and customer feedback.

2. Sources of Information

We may collect personal information from the following:

  • Directly from You: When you visit our site, place an order, create an account, or contact us.

  • Automatically via the Website: Through cookies, pixels, and tracking technologies.

  • Shopify and Other Providers: Who process payments, shipping, marketing, or provide analytical tools.

  • Advertising & Marketing Partners: With your consent, to tailor ads and recommendations.

3. How We Use Your Information

Your data is used to:

  • Deliver & Fulfill Orders: Including shipping, returns, and refunds.

  • Operate and Improve Services: Personalize user experience and optimize performance.

  • Marketing & Promotions: Send relevant offers and show targeted ads (opt-out available).

  • Account Management: Maintain preferences, wishlist, and order tracking.

  • Customer Support: Respond to inquiries and resolve issues.

  • Legal Compliance & Safety: Enforce our policies, prevent fraud, and meet legal obligations.

4. How We Share Your Information

We may share your personal information:

  • With Shopify: Our platform provider, for hosting, order fulfillment, and customer experience enhancements. Shopify’s privacy policy: https://www.shopify.com/legal/privacy

  • With Third-Party Service Providers: For payment processing, shipping, marketing, analytics, or support.

  • With Advertising Partners: For personalized and cross-site advertising (subject to opt-out).

  • With Legal Authorities: If required by law, subpoena, or enforcement action.

  • During Business Transfers: Such as mergers, acquisitions, or asset sales.

5. Cookies and Tracking Technologies

We use cookies and similar tools to collect browsing data. These technologies help:

  • Remember your preferences.

  • Track site activity.

  • Deliver targeted ads.

You can manage cookie preferences through your browser or opt out of targeted advertising via the Global Privacy Control or the opt-out links on our site.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access / Know: Request a copy of personal data we hold about you.

  • Correct: Update inaccurate or outdated information.

  • Delete: Request the deletion of your personal data.

  • Opt-Out: Decline targeted advertising or data sales.

  • Portability: Receive your data in a portable format.

You can exercise your rights via email at terra@terracafecompany.com or through Shopify’s Privacy Portal.

We will not discriminate against you for exercising your rights. Identity verification may be required.

7. Children’s Privacy

Our Services are not directed to children under the age of 16. We do not knowingly collect or share information from minors. If you believe a child has submitted data, please contact us for immediate deletion.

8. Security and Data Retention

While no system is 100% secure, we use industry-standard measures to protect your data. We retain information only as long as necessary for business, legal, or compliance reasons.

9. International Transfers

Your information may be stored or processed outside your country of residence, including in the United States. When applicable, we rely on recognized data transfer mechanisms, such as Standard Contractual Clauses.

10. Third-Party Sites

Our website may contain links to third-party platforms. We are not responsible for their privacy policies or data practices. Always review the privacy policy of any external site.

11. Changes to This Policy

We may update this Privacy Policy as necessary to reflect changes in our practices or legal obligations. Updates will be posted with the new effective date. Continued use of our Services confirms your acceptance of the changes.

12. Contact Us

If you have questions about this Privacy Policy, your rights, or how we process your data, please contact us:

Terra Cafe Company
📧 Email: terra@terracafecompany.com
📞 Phone: 956-322-8190
📍 Address: 6101 N 23rd St, Ste I, McAllen, TX, 78504, United States