Refund policy

Return & Refund Policy
Last Updated: July 8, 2025

At Terra Cafe Company, we take pride in delivering high-quality products and ensuring our customers are satisfied with every purchase. This Return & Refund Policy explains how we handle returns, exchanges, cancellations, and refunds for orders placed through our online store at terracafecompany.com.

By placing an order through our Services, you agree to the terms outlined below.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, unwashed, and in its original condition and packaging.

  • Return requests must be submitted within 15 days of the delivery date.

  • Proof of purchase (order number or receipt) is required.

  • Certain items are non-returnable, including:

    • Perishable goods (e.g., coffee beans, food items)

    • Customized or made-to-order products

    • Gift cards and promotional items

    • Sale or clearance items (marked “Final Sale”)

To begin a return, please contact us at terra@terracafecompany.com or 956-322-8190 with your order number and reason for return.

2. Return Approval & Instructions

Once your return request is reviewed and approved:

  • You will receive return instructions, including a return address.

  • The customer is responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

  • We recommend using a trackable shipping method. We are not responsible for lost or stolen return packages.

Returns sent without prior approval may be rejected and not eligible for a refund.

3. Refunds

Once we receive and inspect your return, we will notify you of the status. If approved:

  • Refunds will be processed to your original payment method within 5–10 business days.

  • Original shipping charges are non-refundable, unless the return is due to our error.

  • If your refund is delayed or missing, please contact your bank or credit card provider before contacting us.

4. Exchanges

We do not offer direct exchanges. If you need a different size, item, or variation:

  • Please return the original item following the process above.

  • Place a new order for the item you wish to receive.

5. Damaged, Defective, or Incorrect Items

If you received a damaged or incorrect item:

  • Contact us within 5 days of delivery.

  • Please include photos and a description of the issue.

  • We will prioritize resolving the issue with a replacement, refund, or store credit at no cost to you.

6. Cancellations

Orders may be canceled if:

  • The cancellation request is made before the order is processed or shipped.

  • Once an order has been fulfilled, it cannot be canceled.

To request a cancellation, email terra@terracafecompany.com or call 956-322-8190 as soon as possible. We cannot guarantee cancellation after fulfillment has begun.

7. Store Credit

In some cases, we may offer store credit in lieu of a refund. Store credit will be issued as a digital gift card and can be used toward any future purchase on our website.

8. Policy Enforcement

We reserve the right to:

  • Refuse a return or refund if the product does not meet the above criteria.

  • Limit or suspend returns from customers suspected of abusing our return policy.

9. Contact Us

For any questions about returns, refunds, or your order, please reach out to us:

Terra Cafe Company
📧 Email: terra@terracafecompany.com
📞 Phone: 956-322-8190
📍 Address: 6101 N 23rd St, Ste I, McAllen, TX, 78504, United States